Refund policy
Seller Return & Refund Policy
We want customers to understand the conditions that apply to returns, exchanges, and refunds.
Returns or exchanges may be requested within 60 days after receiving the item. A 60-day money-back guarantee from the date of delivery applies subject to the conditions below.
Return Requests
To request return information, please contact us at:
Please contact us within 60 days after receiving your parcel.
Your return must be postmarked within 30 days of the date the item was received.
We do not accept merchandise for return unless the item is defective due to an issue caused by the seller. In such cases, the item may be replaced, subject to availability, or refunded at the buyer's discretion.
Return Eligibility
To qualify for a return:
- The item must be unused.
- The item must be securely packed and remain in the same condition in which it was received.
- The item's resale condition must not be affected.
- The item must remain in its original packaging.
Gifts that have been redeemed are not returnable and cannot be exchanged for cash.
All costs associated with returning an item are the responsibility of the buyer.
After sending the return parcel, the buyer must provide the air waybill number and clear photographs of the returned package.
Before shipping a return, please photograph the item for your own records.
If a buyer has not received an ordered parcel after 3 months, the buyer may contact the seller for assistance.
Partial Refunds
In certain situations, only a partial refund may be granted, where applicable.
This may include:
- An item that is not returned in its original condition.
- An item that is damaged or has missing parts for reasons not caused by the seller.
- An item returned more than 14 days after receipt.
Situations Where a Refund May Not Be Available
Where applicable, a refund may not be provided in the following situations:
- The returned item does not include its original packaging and documentation.
- The packaging box has been opened or damaged.
- The return shipment is lost in transit and the seller never receives the returned parcel.
Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt.
You will also be informed whether your refund has been approved or rejected.
If approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within the applicable processing period.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take additional time before the refund is officially posted.
- Contact your bank, as financial institutions may require additional processing time.
If you have completed these steps and still have not received your refund, please contact:
Exchanges
We only replace items that are defective or damaged.
If you need to exchange an eligible item for the same product, please contact:
Shipping
Delivery time for an exchanged product may vary depending on your location.
Customers will only be charged once for shipping costs, including returns.
No restocking fee will be charged to consumers for returning the product.